Facility Customer Service Representative

3 weeks ago


Garland, Texas, United States The Sherwin-Williams Company Full time
Job Summary

The Facility Customer Service Coordinator plays a vital role in ensuring exceptional customer experiences at our facility. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone and email, providing accurate information about products and applications.
  • Ensure high levels of customer satisfaction through excellent service and build positive relationships with customers.
  • Act as a liaison between customers, sales representatives, and store staff to facilitate seamless communication and resolve issues efficiently.
  • Process and verify customer orders to ensure accuracy and completeness.
  • Develop and maintain in-depth knowledge of products to provide effective recommendations and solutions.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Ensure compliance with company policies, procedures, and regulations, including safety, loss prevention, and security protocols.
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment.
  • Ability to lift and carry up to 50 pounds frequently and up to 100 pounds occasionally.
  • High school diploma or equivalent required; associate degree or higher in Business, Sales, or Marketing preferred.
  • At least one year of experience in customer service, retail, or sales, with a focus on building strong relationships and providing excellent service.


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