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Insurance Customer Service Representative

1 month ago

Garland, Texas, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly motivated and customer-focused individual to join our team as an Office Representative. In this role, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized service
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations
  • Assist with claims processing and follow-up, maintaining a professional and friendly demeanor at all times
  • Adhere to company policies and procedures, attending training sessions and meetings as required

We are looking for a team player who is passionate about delivering exceptional customer service and is committed to helping our customers achieve their goals. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.