Tech Training Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Tech Training Specialist to join our team at Tripoint Search. The ideal candidate will have extensive experience in end-user training and a thorough understanding of PC environments and software applications in a legal environment.
Key Responsibilities:
- Train end-users in the use of legal technology applications
- Provide ongoing support to end-users
- Coordinate with other offices regarding legal technology training plans
- Develop Firm-wide training plans for new technology software
- Provide group or individual training sessions to attorneys and support staff
- Provide case-specific training
- Create and maintain training materials, best practice guides and documentation
- Design, create and maintain training modules and demos
- Resolve, monitor and track situations and issues to resolution
- Review functional and design specifications to ensure full understanding of individual deliverables
- Assist with the training and hiring of the Legal Technology Help Desk staff
- Assist with quality assurance testing
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
Requirements:
- 7+ years of related work experience in a corporate law firm or professional services environment
- 5+ years of end-user training experience required
- Extensive knowledge of PC environments and use of software applications in a legal environment
- Thorough working knowledge of job-related computer software
- Ability to understand and create test plans from specifications or verbal communications
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Demonstrates close attention to detail
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Compensation and Benefits:
- Base salary up to $135K
- Bonus
- Benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Corporate Gym Memberships; Travel Reimbursement
Location:
- New York, NY - Midtown Manhattan
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