Operations Manager

6 days ago


Winchester, Massachusetts, United States JackPot Full time
About the Role:
Main duties include overseeing lottery processing operations, supervising a team of operations associates, and providing support to the operations manager.

Responsibilities:
• Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of operation associates, proactively making recommendations for operational improvements, and providing general technical support.
• Serve as the first point of contact for operations associates and support escalations in the absence of the operations manager, including facility issues, product outages, and staffing gaps.
• Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members.
• Prepare SOS and EOS reports on a daily, weekly, and monthly basis, reporting shift performance metrics and escalating issues to the operations manager.
• Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
• Assist with other various ad-hoc duties and projects as needed.
• Scan, handle, and move lottery products efficiently and safely through the fulfillment process, which may include some repetitive motion.

About You:
We’re looking for someone with 1-3 years of supervisory/lead experience, prior experience in retail, warehouse, or restaurant operations, and a medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.

What We Offer:
A competitive hourly pay rate of $22-$26, benefits on par with leading progressive tech companies, a 401(k) program, a commitment to career development, mentorship, and growth, and a culture of trust and accountability.

About Us:
Jackpot is a digital lottery and online gaming platform that brings verified, official state lottery tickets online, leveraging its digital platform and proprietary technology to give customers the ability to play anytime, via a user-friendly mobile app or desktop experience.

Our Core Values:
Decisiveness, Grit, and Lifelong Learning.

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