Operations Shift Lead
1 week ago
About the Role:
Our Operations team is critical to our success, and we're seeking a diligent and passionate Operations Supervisor to serve as our operational shift lead, supervise our Operations Associates, and act as additional support to our Operations Manager. This role is non-exempt, based on-site in Woburn, Massachusetts, and hours are from Friday to Tuesday, 2:30pm to 11pm.
What You'll Do:
- Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operations Associates, proactively making recommendations for operational improvements, and providing general technical support.
- Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
- Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members.
- Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager.
- Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
- Assist with other various ad-hoc duties and projects as needed.
Requirements:
- 1-3 years of supervisory/lead experience.
- Prior experience in retail, warehouse, or restaurant operations.
- Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
About Us:
At Jackpot, we're seeking to change the $100B lottery industry by building the world's most user-friendly digital lottery and online gaming platform, leading the charge in bringing this industry into the 21st century through innovation and variety.
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