Operations Shift Lead

1 week ago


Winchester, Massachusetts, United States JackPot Full time

About the Role:

Our Operations team is critical to our success, and we're seeking a diligent and passionate Operations Supervisor to serve as our operational shift lead, supervise our Operations Associates, and act as additional support to our Operations Manager. This role is non-exempt, based on-site in Woburn, Massachusetts, and hours are from Friday to Tuesday, 2:30pm to 11pm.

What You'll Do:

  • Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operations Associates, proactively making recommendations for operational improvements, and providing general technical support.
  • Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
  • Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members.
  • Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager.
  • Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
  • Assist with other various ad-hoc duties and projects as needed.

Requirements:

  • 1-3 years of supervisory/lead experience.
  • Prior experience in retail, warehouse, or restaurant operations.
  • Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.

About Us:

At Jackpot, we're seeking to change the $100B lottery industry by building the world's most user-friendly digital lottery and online gaming platform, leading the charge in bringing this industry into the 21st century through innovation and variety.


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