Insurance Services Coordinator

1 day ago


Baltimore, Maryland, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized service
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations
  • Assist with claims processing and follow-up, maintaining a professional and friendly demeanor at all times
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Basic computer skills and proficiency in Microsoft Office
  • Availability to work a flexible schedule, including evenings and weekends
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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