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Insurance Customer Service Specialist

1 month ago

Baltimore, Maryland, United States Katrina Williams Mccoy - State Farm Agent Full time
Customer Service Representative

As a Customer Service Representative at Katrina Williams Mccoy - State Farm Agent, you will play a vital role in delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Employ exemplary communication skills to efficiently meet customer needs while promoting business growth.
Qualifications:
  • Dedication to customer service and a strong ability to relate to customers.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills and a willingness to obtain a Property and Casualty license.
Benefits:
  • Hourly pay and opportunities for advancement within the agency.
  • Paid time off and valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be an independent contractor's employee, responsible for and making all employment decisions regarding your own employees.