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Service Excellence Student

2 months ago

Madison, Wisconsin, United States Subzero Wolfsc Full time

Customer Service Student - 388I

Job Category: Customer Service Requisition Number: CUSTO04755

Job Overview

Join a premier Customer Care Team and gain invaluable experience while being recognized as a key contributor. Sub-Zero Group, Inc. is a family-owned business that values talent and dedication, fostering a collaborative environment where every team member is aligned with our mission to innovate in refrigeration and cooking appliances.

Role Summary

As a Customer Service Representative, you will support our diverse product range by addressing inquiries and creatively resolving issues. Our clientele includes product owners, service professionals, designers, builders, installers, and distributors. Each day presents new challenges and learning opportunities for those who are solution-focused.

Key Responsibilities:

  • Act as the voice of Sub-Zero Group, Inc., delivering professional, friendly, and precise responses to customer and partner inquiries.
  • Update and verify customer account information while documenting interactions in our CRM system.
  • Provide informative answers, educate customers to enhance their product experience, and negotiate solutions that benefit all parties.
  • Participate in training sessions to maintain up-to-date knowledge of products and processes.

Career Development:

Successful completion of this student role may lead to full-time or part-time employment opportunities post-graduation. There are various career paths available for full-time Customer Care Team members, including roles as Product Support Representatives, Customer Advocates, and Leadership positions.

Requirements:

  • Currently enrolled in a college or university.
  • Availability for full-time training.
  • Ability to work full-time during designated summer hours and part-time during the academic year.

Qualifications:

We seek motivated individuals who are eager to learn and grow within our organization.