Senior Manager of Strategic Initiatives

6 days ago


Southaven, Mississippi, United States SERVPRO of Southaven & Horn Lake- 11851 Full time
About the Job Description

The Executive Vice President of Operations will be responsible for the following key areas:

  • Collaborating with ownership to understand the business vision and translate it into actionable processes and procedures.
  • Conducting comprehensive SWOT analyses on an annual basis and using the findings to develop and implement a strategic plan for operational processes.
  • Developing and managing Key Performance Metrics (KPMs) to monitor performance at weekly, monthly, quarterly, and annual intervals.
  • Performing monthly office visits to assess successes and failures, identify coaching opportunities, and tailor training programs to each office's needs.
  • Managing weekly safety meetings and training programs, ensuring consistency and addressing specific office issues.
  • Fostering a positive culture in each office, promoting the company's core values of Urgency, Process, Quality, and Accountability.
  • Working with the HR Manager and General Manager to identify organizational chart shortcomings and make necessary changes to support the company's vision and strategy.
  • Attending ownership meetings, participating in KPM adherence and discussions, and providing insights on P&L management.
  • Leading weekly discussions with the CFO and owners on cost control, margin management, and strategic adjustments.
  • Developing strategies for mobilizing resources for responding to catastrophic events.
  • Developing strategies for acquiring new office locations, including rollout processes, training schedules, business evaluations, and promoting the company culture.

The ideal candidate will have a Bachelor's degree in business management or a related field, over 5 years of experience in a senior operations role, excellent leadership and communication abilities, and a focus on fostering accountability and a positive work environment. Industry experience is highly preferred, and proficiency in developing and managing KPMs and a deep understanding of P&L dynamics are essential.

This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, and flexible work from home options are available.



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