Technical Support Representative

5 days ago


Thomasville, North Carolina, United States New Hire Solutions Full time

New Hire Solutions is proud to offer a rewarding opportunity for a Technical Support Representative to join our team in Thomasville, Georgia.

This role involves providing timely and effective support to users experiencing technical issues, ensuring smooth operations across our computer systems.

The estimated salary for this role is $18.00 - $19.00 per hour, based on industry standards and location.

Job Responsibilities:
  • Respond to technical issues via phone calls, emails, or web tickets.
  • Support all existing computer systems and troubleshoot common issues such as printer problems, password resets, and internet connectivity issues.
  • Collaborate with support partners to ensure prompt and effective resolution of incidents.
  • Maintain accurate documentation and work history of open incidents using an established ticketing system.
  • Participate in QA and UAT testing and may provide training to user base on new or revised functionality.
Requirements:
  • An associate's degree in a technical discipline and/or technical certification; A+, MCP, and/or MCDST preferred.
  • A bachelor's degree is preferred.
  • A clean drug screen.
  • Willingness to undergo a criminal background check.
  • Proficient communication and customer service skills.
  • Experience supporting ERP's operationally and technically.


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