Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our team in Thomasville, Georgia.
Key Responsibilities- Technical Support: Provide timely and effective technical support for all computer systems, ensuring exceptional service delivery and maintaining proper documentation through established ticketing systems.
- Troubleshooting: Troubleshoot printers, passwords, email, standard Windows applications, internet access, network connectivity issues, and other technical problems.
- Setup and Migration: Assist with the setup of new PCs and provide data migration assistance as needed.
- Customer Service: Ensure exceptional customer service by meeting or exceeding established service level agreements (SLAs).
- On-Call Support: Provide after-hours on-call support based on an established rotating schedule.
- Help Desk Experience: Preferably 1+ year of experience in a help desk environment.
- Data Entry: Proficient in data entry and able to accurately record and update information.
- Clean Drug Screen: Willing to undergo a clean drug screen.
- Background Check: Willing to undergo a criminal background check.
- Communication Skills: Possess excellent communication and customer service skills.
Thomasville, Georgia | $13.00 - $14.00 per hour
About New Hire SolutionsNew Hire Solutions is proud to be an Equal Opportunity Employer and Drug Free Workplace. We strive to bridge the gap between employers and job seekers by providing personalized service and making the hiring process easier. Join our talent community today: https://newhiresolutions.com/careers
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