Commercial Lines Account Manager

1 week ago


New Castle Delaware, United States Alera Group Full time
About the Role

We are seeking a highly skilled Commercial Lines Account Manager to join our team at Alera Group. As a key member of our organization, you will be responsible for managing commercial client accounts, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Coordinate with Commercial Sales team to handle commercial client accounts related to new business, renewals, endorsements, cancellations, audits, billing/financing, certificates/EPI/schedules of insurance/auto ID cards, payments, and customer service.
  • Provide an exceptional customer experience by communicating with internal and external customers in a friendly, professional, and patient manner.
  • Perform all duties with the goal of building and maintaining long-term customer relationships.
  • Immediately address any customer concerns and request involvement of other firm personnel as required.
  • Notify Commercial Lines Manager of any major concerns and the action taken to resolve.
Requirements
  • Property and Casualty license required.
  • Commercial Lines experience required.
  • High School diploma/GED required with minimum of 2+ years of industry-related experience.
  • Applied Epic experience preferred.
  • General knowledge of insurance laws.
  • Working knowledge of Microsoft Office products.
What We Offer

We are an equal opportunity employer and welcome applications from diverse candidates. We offer a collaborative and dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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