Healthcare Operations Manager
1 week ago
Estimated Salary: $60,000 - $80,000 per year
We are seeking a skilled Practice Manager to oversee the smooth operation of our Complete Care office. This role combines leadership expertise, administrative finesse, and top-notch customer service to drive success from the front desk.
Key Responsibilities:
- Front Desk Management: warmly greet and assist patients, visitors, and staff, coordinate smooth patient check-in and check-out processes, and assist with scheduling.
- Staff Supervision: oversee training and productivity of the front desk, conduct regular performance evaluations with constructive feedback, and cultivate a positive and collaborative work environment.
- Patient Relations: address patient concerns regarding billing, insurance, and legal inquiries while providing the highest levels of customer service and maintaining patient compliance.
- Office Efficiency and Compliance: ensure the office is properly stocked with necessary equipment and implement and optimize efficient office workflows and processes.
- Reporting: host weekly meetings to review data with the staff to help identify and discuss strategies for improvements in patient care, enrollments, etc.
Qualifications and Skills:
- Strong organizational and multitasking abilities.
- Excellent interpersonal and communication skills.
- Proficiency in office software and electronic health record (EHR) systems, eClinicalWorks preferred but not required.
- Leadership and supervisory skills.
- Consistent professional conduct and meticulous attention to detail.
- Excellent verbal and written communication skills.
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