Senior Licensing Operations Manager

4 hours ago

Queens, New York, United States City of New York Full time

Job Title: Senior Licensing Operations Manager
Estimated Salary: $120,000 - $180,000 per year

About Us: The City of New York is a leading public service organization dedicated to providing excellent customer service and promoting the highest standards of safety and consumer protection in the industries we regulate.

Job Description:

The TLC's Licensing and Standards Division is seeking a dynamic and motivated individual to help us develop a modern, innovative approach to our licensing processes. As a Senior Licensing Operations Manager, you will be responsible for overseeing and being responsible for units within the Licensing and Standards Division, regularly communicating with customers, industry groups, and other stakeholders as necessary.

You will work closely with senior and operational staff to identify, develop, and implement new initiatives to promote streamlined operations and improve customer experience. You will also advise executive staff as needed and participate in high-level project management meetings across divisions to ensure goals and objectives are met.

This role requires a keen understanding of current and emerging technologies, including web-based applications and databases. You will have the opportunity to drive change to enhance division performance and lead communication of goals and progress between agency leadership and staff.

Responsibilities:

  • Oversee and be responsible for units within the Licensing and Standards Division.
  • Regularly communicate with customers, industry groups, and other stakeholders as necessary.
  • Work with senior and operational staff to identify, develop, and implement new initiatives to promote streamlined operations and improve customer experience.
  • Advise executive staff as needed and participate in high-level project management meetings across divisions to ensure goals and objectives are met.
  • Drive change to enhance division performance.
  • Lead communication of goals and progress between agency leadership and staff.

Requirements:

We are looking for a candidate with a master's degree from an accredited college in economics, finance, accounting, business, or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field.

Candidates must have two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research, or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.

Additional Information:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

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