Residential Lending Client Specialist

2 weeks ago

Stuart, Florida, United States Seacoast Bank Full time
Job Overview

POSITION SUMMARY:

The Client Support Advocate is responsible for assisting Residential Lenders and their clientele throughout the mortgage process, from initial submission to final approval. This role involves the collection and assessment of documentation from borrowers and third parties to ensure compliance with product and program standards. The Client Support Advocate maintains proactive communication through various channels, including phone, text, and email, ensuring the needs of all parties are met. Building trust and confidence through transparency and integrity is essential.

KEY RESPONSIBILITIES:

Processing Duties

  • Conducts administrative tasks, including preparing, reviewing, and following up on residential loan applications.
  • Ensures applications are complete and accurate.
  • Monitors the process and follows up on required documentation from borrowers.
  • Requests and evaluates information from third parties such as credit agencies and real estate agents.
  • Possesses in-depth knowledge of FNMA and Freddie Mac guidelines, with additional familiarity with FHA and VA guidelines being advantageous.
  • Prepares files for underwriting by verifying that the documentation aligns with AUS findings or meets specific program guidelines.
  • Addresses and resolves any underwriting conditions following the initial loan decision and resubmits files for final approval.
  • Maintains ongoing communication with Residential Loan Officers, applicants, and other stakeholders regarding the status of loan applications, fostering positive customer relations and ensuring efficient processing and closing of real estate transactions.
  • Tracks pending conditions accurately within the Loan Origination System (LOS) to manage the client's loan effectively.
  • Responsible for resolving customer inquiries promptly.
  • Handles detailed instructions under pressure and manages a higher volume of complex issues effectively.
  • Performs additional duties as assigned by the Mortgage Operations Manager.
  • Monitors compliance regulations within the LOS to ensure timely issuance of re-disclosures.

Pre-Closing Duties

  • Upon loan approval, reviews the Loan Approval Authorization to confirm the accuracy of closing requirements for various loan transactions.
  • Updates and verifies loan closing information within the mortgage origination system.
  • Prepares and sends out loan commitment letters to borrowers, detailing loan approval terms and closing requirements, while keeping the Mortgage Loan Officer informed.
  • Coordinates with service providers to obtain necessary inspections and documentation to fulfill loan approval conditions.
  • Examines closing requirements upon receipt to ensure accuracy and compliance with guidelines.
  • Reviews title commitments issued by closing agents to confirm acceptable, clear title and obtains necessary protection letters.
  • Coordinates closing dates with clients and agents to ensure timely closings.
  • Utilizes the LOS to update and monitor the progress of loan closing requirements, ensuring continuity in the closing process.
  • Once all conditions are met and approved, moves the file to Clear to Close status for package preparation.
  • Notifies the closing agent when the file is cleared to close and communicates with the Mortgage Loan Officer.
  • Ensures adherence to all regulatory requirements and operational procedures, addressing any audit deficiencies and customer complaints as necessary.
  • Follows the organization's Code of Conduct diligently.

EDUCATION AND EXPERIENCE:

  • High School diploma or equivalent is required.
  • A 2–4-year college degree is preferred.
  • At least two years of experience in administrative or government loan processing is preferred.
  • A minimum of one year of experience in conventional loan processing is preferred.
  • Exhibits excellent written and verbal communication skills along with strong interpersonal abilities.
  • Able to work independently and demonstrate a high degree of initiative.
  • Proficient in using desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

The above statements are intended to outline the general nature and level of work performed by individuals in this position. They are not exhaustive lists of responsibilities, duties, and skills. This job description serves various purposes, including job evaluations, performance reviews, and recruitment. All associates are expected to comply with the highest legal and ethical standards applicable to our industry.

  • Residential Lending Specialist

    1 week ago

    Stuart, Florida, United States Seacoast Bank Full time

    The Residential Lending Specialist plays a crucial role in promoting Seacoast Bank's home financing solutions beyond the institution, thereby fostering referral connections with real estate professionals, construction firms, site representatives, and other external sources. This position is essential in nurturing partnerships with internal business units to...

  • Residential Lending Client Specialist

    2 weeks ago

    Stuart, Florida, United States Seacoast Bank Full time

    JOB SUMMARY: The Client Relations Advocate will engage with Residential Lenders and their clientele, guiding them from the initial submission through to the mortgage operation until the loan is cleared for closing. This role encompasses the collection and evaluation of documentation from borrowers and third parties to ensure compliance with product and...

  • Residential Lending Client Specialist

    2 weeks ago

    Stuart, Florida, United States Seacoast Bank Full time

    JOB SUMMARY: The Client Advocate will collaborate with Residential Lenders and their clientele, guiding them from the initial submission through to mortgage operations until the loan is cleared for closing. This role encompasses gathering and scrutinizing documentation from borrowers and third parties to ensure compliance with product and program guidelines....

  • Residential Lending Client Specialist

    2 weeks ago

    Stuart, Florida, United States Seacoast Bank Full time

    Job OverviewPOSITION SUMMARY:The Client Support Advocate will collaborate with Residential Lenders and their clientele, overseeing the process from initial Submission to Mortgage Operations through to Clear to Close. This role encompasses the collection and assessment of documentation from borrowers and third parties to ensure compliance with product and...

  • Residential Loan Client Specialist

    2 weeks ago

    Stuart, Florida, United States Seacoast Bank Full time

    JOB SUMMARY: The Residential Loan Client Specialist will collaborate with Residential Lenders and their clientele, guiding them from initial submission through to mortgage operations and final closing. This role encompasses gathering and scrutinizing documentation from borrowers and third parties to ensure compliance with product and program standards. The...

  • Residential and Commercial Cleaning Specialist

    2 weeks ago

    Stuart, Florida, United States MJB Cleaning Company Inc Full time

    Job OverviewMJB Cleaning Company Inc is seeking a dedicated and detail-oriented Residential and Commercial Cleaning Specialist to maintain cleanliness and hygiene in various environments.Key ResponsibilitiesPerform thorough cleaning tasks in residential homes and office spaces.Ensure all areas are sanitized and organized to meet high standards of...

  • Mortgage Financing Advisor

    2 weeks ago

    Stuart, Florida, United States Seacoast Bank Full time

    The Residential Lending Specialist plays a crucial role in promoting Seacoast Bank's home financing solutions beyond the bank's premises. This position focuses on cultivating referral networks with real estate professionals, builders, site agents, and other external sources. Additionally, the specialist will foster connections with internal business...

  • Client Support Specialist

    2 weeks ago

    Stuart, Florida, United States New Horizons Full time

    Position Type:Full-timeOverview:New Horizons is a leading nonprofit organization dedicated to mental health and addiction recovery services, assisting thousands of individuals each year through various programs and initiatives. Our mission is to enhance the well-being of our community by providing comprehensive support to those in need.We are currently...

  • Client Support Specialist

    1 week ago

    Stuart, Florida, United States Armellino Insurance Agency Full time

    Job OverviewWe are looking for a Client Support Specialist to enhance our customer service operations. This role involves assisting clients by delivering detailed product and service information while addressing technical challenges they may encounter.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Offer comprehensive...

  • Experienced Residential Electrician

    1 week ago

    Stuart, Florida, United States Cook Electric Full time

    Job OverviewPosition: Residential Service ElectricianCompany: Cook ElectricWe are seeking a skilled Residential Service Electrician with a minimum of 5 years of experience in the field. This role requires a dedicated professional who possesses a clean driving record and presents a neat appearance.Key Responsibilities:Perform electrical installations and...

  • Residential Roofing Project Supervisor

    2 weeks ago

    Stuart, Florida, United States 3MG Roofing & Solar Full time

    3MG Roofing & Solar is a rapidly expanding leader in the residential and commercial roofing industry, renowned for our commitment to quality and community engagement. We take pride in our collaborative culture and our role as the "Official Roofer of UCF Athletics." Position OverviewAs a Residential Roofing Project Supervisor, you will be responsible for...

  • Client Relations Specialist

    2 weeks ago

    Stuart, Florida, United States Sailfish Mechanical & Sowrdfish Plumbing Full time

    Position OverviewWe are seeking a dynamic and engaging Client Relations Specialist to join our team at Sailfish Mechanical & Swordfish Plumbing. Our organization is dedicated to delivering exceptional customer experiences and we are in search of individuals who are eager to build a career with us.Key Responsibilities:Handle incoming service inquiries with...

  • Senior Installation Specialist

    1 week ago

    Stuart, Florida, United States The Experts Full time

    Job OverviewThe Experts is seeking a highly skilled and experienced installation specialist to join our team. As a key member of our installation team, you will be responsible for delivering high-quality installations and service calls, working collaboratively with other team members to ensure seamless execution.**Key Responsibilities:**Design and implement...

  • Client Support Specialist for Treasury Management

    5 days ago

    Stuart, Florida, United States Seacoast Bank Full time

    About Seacoast BankSince our founding in 1926, Seacoast Bank has been committed to a forward-thinking approach while remaining true to our local roots and family values. As one of the largest publicly traded banks headquartered in Florida, we pride ourselves on being a community-focused institution that prioritizes exceptional customer experiences.Our...

  • Client Relations Specialist

    2 weeks ago

    Stuart, Florida, United States Mr. Handyman Full time

    Join Our Team as a Customer Support CoordinatorAre you eager to be part of a dedicated team that prioritizes exceptional service and value for both our clients and team members? At Mr. Handyman, we are expanding our workforce to maintain our reputation as one of the leading home repair and maintenance service providers in the industry. We are in search of a...

  • Client Relations Specialist

    1 week ago

    Stuart, Florida, United States Mr. Handyman International, LLC Full time

    Position Overview:As a key member of our team, you will play a vital role in managing customer interactions and ensuring satisfaction.Key Responsibilities:Handle both incoming and outgoing communications with customers, showcasing the benefits of Mr. Handyman's offerings.Work diligently to address customer concerns and objections, aiming to secure their...

  • Senior Installation Specialist

    7 days ago

    Stuart, Florida, United States The Experts Full time

    Position OverviewThe Experts is in search of a proficient Senior Installation Specialist to enhance our dynamic team. In this role, you will oversee the execution of installations and service requests, collaborating with both independent and team-oriented efforts. This position demands exceptional communication capabilities, analytical thinking, and the...

  • Mortgage Loan Originator

    24 hours ago

    Stuart, Florida, United States Seacoast Bank Full time

    Job SummaryThe Mortgage Loan Officer is a key role at Seacoast Bank, responsible for marketing our residential products outside the Bank and developing referral relationships with realtors, builders, and other outside sources. This position requires building relationships with internal line of business partners to deepen existing Seacoast Bank...

  • Experienced Technology Professional

    1 week ago

    Stuart, Florida, United States The Experts Full time

    Job OverviewThe Experts is seeking a highly skilled and detail-oriented Senior Installation Specialist to join our team. As a key member of our installation team, you will be responsible for delivering high-quality installations and service calls, working collaboratively with other team members to ensure seamless execution.**Key Responsibilities:**Design and...

  • Client Relations Associate

    2 weeks ago

    Stuart, Florida, United States Domino's Franchise Full time

    Position Overview As a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include: Responding to incoming calls promptly, ensuring a professional and courteous interaction.Welcoming customers warmly and fostering a friendly atmosphere.Delivering exceptional service...