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Residential Lending Client Specialist
2 months ago
POSITION SUMMARY:
The Client Support Advocate will collaborate with Residential Lenders and their clientele, overseeing the process from initial Submission to Mortgage Operations through to Clear to Close. This role encompasses the collection and assessment of documentation from borrowers and third parties to ensure compliance with product and program standards. The Client Support Advocate maintains proactive communication through various channels, including phone, text, and email, to address the needs of all parties involved. Building trust and confidence through transparency, integrity, and authenticity is essential.
KEY RESPONSIBILITIES:
Processing Duties
- Execute clerical and administrative tasks, including preparing, reviewing, and following up on customer applications for residential real estate financing.
- Confirm that applications are complete and accurate.
- Monitor the process and follow up on any necessary documentation from borrowers.
- Request and analyze information from third parties such as Credit, AUS, realtors, etc.
- Possess thorough knowledge of FNMA and Freddie Mac guidelines; familiarity with FHA and VA guidelines is advantageous.
- Prepare files for underwriting by ensuring that documentation from the Mortgage Loan Officer and/or client aligns with AUS findings or meets specialized program criteria and adheres to investor requirements.
- Address and fulfill any underwriting conditions following the initial loan decision and resubmit loan files for final approval.
- Maintain ongoing communication with Residential Loan Officers, applicants, and other stakeholders regarding the status of loan applications, thereby enhancing customer relations and facilitating smooth and timely real estate processing and closing transactions.
- Keep accurate and updated tracking of pending conditions within the Mortgage Director system for the client's loan.
- Responsible for resolving customer inquiries.
- Effectively manage detailed instructions under pressure and handle a higher volume of complex issues.
- Perform additional duties as assigned by the Mortgage Operations Manager.
- Ensure compliance with regulations within the Mortgage Director system to guarantee timely issuance of Re-disclosures.
Pre-Closing Duties
- Upon loan approval, review the Loan Approval Authorization to verify the accuracy of closing requirements based on the specific loan transaction type, including purchases, refinances, and construction loans.
- Verify and/or update loan closing information within the Mortgage Director system.
- Prepare and send a loan commitment letter to the borrower detailing the terms of the loan approval and all closing requirements, ensuring the Mortgage Loan Officer is copied. Notify the closing agent of the loan approval and status change to Closing.
- Follow up with service providers to obtain all necessary inspections and documentation to meet loan approval conditions.
- Examine each closing requirement upon receipt to verify accuracy and ensure documentation supports the loan approval in accordance with guidelines.
- Review the title commitment issued by the closing agent to confirm compliance with requirements for acceptable, clear title. Responsible for obtaining a Closing Protection Letter from the closing agent for the issuing Underwriter.
- Coordinate the Closing Date with the Closing Agent and Client to ensure timely closing.
- Utilize the Mortgage Director system to regularly update and monitor the progress of loan closing requirements, ensuring continuity in the closing process.
- Once all conditions are satisfied and approved, move the file to Clear to Close Status for package preparation.
- Notify the closing agent when the file has been Cleared to Close and communicate that the Loan Closer will contact them upon package preparation to ensure continuity of communication.
- Ensure adherence to all AML/BSA requirements, operational procedures, and regulatory banking requirements, including the Fair Housing Act and Equal Credit Opportunity Act; communicate updates to associates and follow up on audit deficiencies.
- Adhere to the organization's Code of Conduct.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent required.
- 2–4-year college degree preferred.
- Minimum of two years' experience in administrative or government loan processing preferred.
- Minimum of one year experience in conventional loan processing preferred.
- Demonstrate strong communication (written and verbal) and interpersonal skills.
- Able to work independently and demonstrate a high degree of initiative.
- Proficient in using Desktop, Laptop, Tablet, and Smartphone devices, as well as Microsoft Office Suite software.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.