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Field Service Technician

2 months ago

Pittsburgh PA USA, United States Stiles Machinery Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our team at Stiles Machinery. As a Field Service Representative, you will be responsible for traveling to customer sites to install, troubleshoot, educate, and provide maintenance on our machinery and equipment.

Key Responsibilities
  • Perform installation, start-up services, and operation instruction on all equipment represented by the company.
  • Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
  • Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
  • Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
  • Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
  • Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.
What We Offer
  • Competitive pay with incremental sign-on bonuses
  • Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
  • Opportunities for on-the-job training, advancement, and earned accreditations
  • An average of four days of regional travel, with overtime and mileage reimbursement
Requirements
  • Valid driver's license
  • Flexible schedule with ability to travel regularly
  • Two years of electronic technical school or equivalent experience, or willingness to learn
  • Associates Degree preferred
  • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience