Field Service Technician

5 days ago

Tobyhanna PA USA, United States Plug Power Full time
Job Title: Field Service Technician

Plug Power is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for supporting our fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.

Key Responsibilities:
  • Maintenance and service of fuel cells at customer sites
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
  • Providing on-call and emergency support service to customers as required
  • Purchasing tools, equipment, and parts for customer service and support as required
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
  • Exhibiting and enforcing safety procedures in the field or customer sites
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Represent Plug Power in a professional manner at all times and in all interactions
Requirements:
  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
Benefits:
  • Health, Dental & Vision Insurance eligibility starting from the first day of hire
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off including vacation, personal and sick time
  • Paid Holidays
  • Wellness Reimbursement Program
  • Potential to apply for Tuition Reimbursement
  • Employee Referral program
  • Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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