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Executive Team Leader

2 months ago

Destin, Florida, United States Target Full time
About the Role

The Service & Engagement Executive Team Leader is a key role within Target, responsible for delivering exceptional guest experiences across the store. This position requires a strong leader who can motivate and develop a team of Guest Advocates and Service & Engagement Leaders to exceed guest service expectations.

Key Responsibilities
  • Guest Experience: Build a team of passionate and knowledgeable Guest Advocates and Service & Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction, and service recovery.
  • Business Acumen: Drive total store sales, understand your role in sales growth, and how your departments and team contribute to and impact total store profitability.
  • Talent Management: Anticipate staffing needs, talent plan, and recruit both long and short-term.
  • Leadership Development: Manage leaders to follow-up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front-of-store experiences.
  • Culture and Accountability: Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service & Engagement behaviors.
  • Guest Insights: Understand business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas.
  • Conflict Resolution: Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
  • Scheduling: Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends.
  • Store Experience
  • Physical and Digital Offerings: Be the champion of physical and digital offerings to ensure your team can inform, educate, and promote the suite of benefits, features, and offerings that reward our guests and/or enhance their shopping experience.
  • Guest Feedback: Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
  • Team Leadership: Lead the team to deliver an efficient and hassle-free guest pick-up experience.
  • Flexibility: Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends).
  • Compliance: Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment.
Requirements
  • Education: 4-year degree or equivalent experience.
  • Interpersonal and Communication Skills: Strong interpersonal and communication skills.
  • Business Acumen: Strong business acumen.
  • Conflict Resolution: Manage conflict, lead, and hold others accountable.
  • Relational Skills: Relate well with and interact with all levels of the organization.
  • Cognitive Skills: Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
  • Adaptability: Learn and adapt to current technology needs.
  • Workload Management: Manage workload and prioritize tasks independently and with a team.