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Technical Support Specialist
2 months ago
Guidewire, Inc is a Non-Profit Human Service Agency that provides residential and day supports to adults with developmental disabilities. We are seeking a detail-oriented IT Assistant to join our team.
Key Responsibilities- Troubleshooting and Maintenance: Troubleshoot problems for staff on electronic equipment, including internet, telephone, and facsimile systems. Maintain electronic equipment in all residences where electronic equipment owned by Guidewire, Inc is installed.
- Technical Support: Research and recommend software and/or hardware changes/improvements. Train staff on software. Ensure compliance with the Agency policy on computers and software.
- Inventory Management: Maintain inventory databases of computer equipment and locations and computer-related supplies.
- Communication Support: Assist with Agency Website. Assist with maintaining email addresses and communication with email host company.
- Phone System Support: Assist with monitoring and maintaining Shortel Phone system across the Agency.
- Data Security: Assist with policy development regarding data security & equipment use.
- Health, vision, dental & life insurance
- Short-term & Long-term disability insurance
- 401 (K) retirement plan (with company contribution)
- Competitive sick, personal and vacation time
- 11 Paid Holidays
- Tuition Remission
- Employee Assistance & Employee Discount Program
- This position requires a minimum of two (2) years in a technical, hands-on environment, dealing with Microsoft software, electronics hardware. The ability to work in a fast-paced, challenging environment is required.
