Customer Service Representative

1 month ago


Madison, Alabama, United States Amanda Suciu - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Amanda Suciu - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who is driven to succeed and passionate about delivering exceptional customer experiences. If you are a strong communicator with a desire to help others, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and coordination with other departments.
  • Assist in developing and implementing customer retention strategies to drive business growth.
  • Collaborate with other departments to ensure customer satisfaction and resolve any issues that may arise.
Requirements
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience in customer service, preferably in the insurance industry.
  • Ability to handle high-stress situations calmly and professionally.


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