Desktop Image Management Specialist
4 weeks ago
Overview
The Desktop Image Management Engineer is responsible for the build, operation, and maintenance of the Enterprise image for both physical and virtual end-user devices. This includes creating, automating, and maintaining the current version of Windows imaging and imaging process.
Key Responsibilities- Plan, build, test, schedule, coordinate, and deploy all enterprise image builds and release activity using SCCM or other deployment tools.
- Maintain knowledge of emerging image management technologies.
- Maintain a solid understanding of ITIL methodologies and systems.
- Develop roadmaps for technology initiatives.
- Assist with validation, testing, and documentation of outcomes for ongoing system changes and updates.
- Support hardware deployment, including receiving, staging, imaging, and deploying workstations.
- Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvements.
- Log all support issues accurately and in a timely fashion using departmental tools and processes.
- Ensure all actions, job performance, personal conduct, and communications always represent Central Health in a highly professional manner.
- Possess and demonstrate team-minded behaviors, conflict management strategies, and adaptability to new ideas.
- MINIMUM EDUCATION:
- High School diploma or equivalent + 5 years experience building, operating, and maintaining device imaging with two or more CompTIA Certifications (A+, Network+, Security+, Server+, etc).
- Bachelor's Degree in an IT related field + 2 years experience building, operating, and maintaining device imaging.
- MINIMUM EXPERIENCE:
- 2 years (with Bachelor's degree) practical experience building, operating, and maintaining device imaging.
- 5 years (with HS diploma/eq) building, operating, and maintaining device imaging with two or more CompTIA Certifications (A+, Network+, Security+, Server+, etc).
Licenses and Certifications:
Information Technology Infrastructure Library (ITIL) ITIL Foundations v4 within 6 Months
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