Desktop Image Management Specialist

4 weeks ago


Austin, Texas, United States Central Health Full time
Job Title: Desktop Image Management Engineer

Overview

The Desktop Image Management Engineer is responsible for the build, operation, and maintenance of the Enterprise image for both physical and virtual end-user devices. This includes creating, automating, and maintaining the current version of Windows imaging and imaging process.

Key Responsibilities
  • Plan, build, test, schedule, coordinate, and deploy all enterprise image builds and release activity using SCCM or other deployment tools.
  • Maintain knowledge of emerging image management technologies.
  • Maintain a solid understanding of ITIL methodologies and systems.
  • Develop roadmaps for technology initiatives.
  • Assist with validation, testing, and documentation of outcomes for ongoing system changes and updates.
  • Support hardware deployment, including receiving, staging, imaging, and deploying workstations.
  • Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvements.
  • Log all support issues accurately and in a timely fashion using departmental tools and processes.
  • Ensure all actions, job performance, personal conduct, and communications always represent Central Health in a highly professional manner.
  • Possess and demonstrate team-minded behaviors, conflict management strategies, and adaptability to new ideas.
Qualifications
  • MINIMUM EDUCATION:
  • High School diploma or equivalent + 5 years experience building, operating, and maintaining device imaging with two or more CompTIA Certifications (A+, Network+, Security+, Server+, etc).
  • Bachelor's Degree in an IT related field + 2 years experience building, operating, and maintaining device imaging.
  • MINIMUM EXPERIENCE:
  • 2 years (with Bachelor's degree) practical experience building, operating, and maintaining device imaging.
  • 5 years (with HS diploma/eq) building, operating, and maintaining device imaging with two or more CompTIA Certifications (A+, Network+, Security+, Server+, etc).

Licenses and Certifications:

Information Technology Infrastructure Library (ITIL) ITIL Foundations v4 within 6 Months



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