Field System Administrator II

1 month ago


Glendale, Arizona, United States CDW Full time
Job Summary

CDCW is seeking a highly skilled Field System Administrator II to join our NGEN SMIT team. As a Field System Administrator II, you will be responsible for providing general support activities for Print devices and Video Teleconferencing equipment in an enterprise environment.

Key Responsibilities
  • Provide installation, configuration, testing, troubleshooting, and repair of Print devices and VTC equipment
  • Manage Service Tickets and update service-related activities in a timely manner
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects
  • Serve as company liaison with client and vendors on administrative and technical matters
  • Interpret clients' needs and work toward resolution
  • Responsible for addressing escalated break/fix issues and updating Service Ticket status in a timely manner
Requirements
  • Active DOD Secret Clearance
  • Security+ Certification
  • High School Diploma or equivalent
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Intermediate understanding of physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to changing needs of the business
  • Solid verbal and written communication skills
Preferred Qualifications
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Printer Certifications (HP, Xerox)
  • Technical certifications associated with the chosen professional track
Benefits

CDCW offers a competitive salary range of $ an hour, depending on experience and skill set. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

CDCW is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.



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