Senior Manager, Technical Field Engineering

5 days ago

Houston, Texas, United States GEICO Full time
Job Title: Senior Manager, Technical Field Engineering

GEICO is seeking a highly skilled and experienced Senior Manager to lead our Technical Field Engineering team. This role is critical in overseeing a team of skilled technicians responsible for providing on-site technical support and maintenance across our regional offices.

Key Responsibilities:
  • Lead and manage a team of field engineers and technicians, ensuring effective coverage and support for all regional offices.
  • Oversee hiring, training, and performance evaluations, fostering a culture of excellence and continuous improvement.
  • Develop and implement best practices, standards, and procedures to enhance the efficiency and effectiveness of the team.
Technical Support and Maintenance:
  • Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, and system problems.
  • Coordinate and manage on-site installations, maintenance, and upgrades of IT infrastructure and equipment.
  • Monitor and analyze the performance of technical support operations, identifying areas for improvement and implementing corrective actions.
Project Management:
  • Plan and oversee technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
  • Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
  • Ensure projects are completed on time, within budget, and to the required standards.
Budgeting and Resource Management:
  • Develop and manage the department's budget, ensuring efficient allocation of resources and cost control.
  • Optimize the use of tools, technologies, and resources to enhance service delivery and team productivity.
Communication and Collaboration:
  • Act as a liaison between regional offices and the central IT department, ensuring clear communication and coordination.
  • Provide regular updates and reports to senior management on team performance, project status, and technical issues.
Continuous Improvement and Innovation:
  • Stay up to date with the latest technology trends and advancements in field engineering.
  • Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery.

Basic Qualifications:

  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • At least 7 years of experience in technical field engineering or a related discipline, with at least 3 years in a managerial role.
  • At least 1 year experience in IT infrastructure, networking, and systems support.

Preferred Qualifications:

  • Proven experience in managing and developing teams, with a track record of successful project delivery.
  • Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
  • Master's Degree.

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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