Retail Team Leader

4 weeks ago


Elizabeth, New Jersey, United States Primark Full time

Job Summary

As a Team Leader at Primark, you will be responsible for leading a team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will motivate and coach your team to achieve high performance and engagement.

Key Responsibilities

  • Lead a team of Sales Associates to achieve sales targets and provide excellent customer service.
  • Coach and develop team members to improve their skills and performance.
  • Collaborate with the store management team to support the running of the store and develop a high-performing retail team.
  • Manage an allocated section of a department, including creating inspiring displays and managing daily task allocation.
  • Support other managers with the day-to-day running of the store, including managing cash lanes and Fitting Room areas as needed.
  • Help with customer feedback and complaints, and manage stock file accuracy and drive improved availability in-store.

Requirements

  • Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
  • Good commercial awareness and understanding of local selling patterns.
  • Ability to effectively manage difficult situations and have good problem-solving skills.
  • Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies.

What We Offer

We offer competitive benefits and work-life balance, as well as opportunities for growth and development in a fast-paced and dynamic environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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