Team Leader

4 weeks ago

Elizabeth, New Jersey, United States Primark Full time

Job Summary:


We are seeking a highly motivated and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for motivating and coaching your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.


Key Responsibilities:



  • Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
  • Support the colleague experience, engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
  • Collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team.
  • Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
  • Help other managers with the day-to-day running of the store.
  • Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
  • Manage the cash lanes and Fitting Room areas as needed.
  • Help with customer feedback and complaints.
  • Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
  • Manage all pricing in line with Primark Pricing Principles.

Requirements:



  • Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
  • Good commercial awareness and understanding of local selling patterns.
  • Ability to guide and support a team to achieve results.
  • Nimble and adaptable, able to flex plans and priorities in a fast-paced environment.
  • Good planning and organizational skills, prioritizing and working within agreed timescales.
  • Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
  • Ability to effectively manage difficult situations and have good problem-solving skills.
  • Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English.

What We Offer:



  • Competitive benefits and work-life balance.
  • A robust onboarding period to empower you to succeed.
  • Tools to excel in a rapidly expanding global business.

Primark is an Equal Opportunity Employer:


We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation, please email with your request.


We will only respond to those requests that are related to accessibility of the online application system due to a disability.

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