Product Support Specialist

20 hours ago


New Freedom, Pennsylvania, United States Johnson Controls Full time
Job Overview

Johnson Controls is seeking a skilled Global HVAC&R Solutions Expert to provide technical support to the Field Sales & Service organization for Data Center Accounts. As a key member of our team, you will work under minimal supervision to provide day-to-day technical support via site visits, phone, fax, or email.

About the Role

This role involves creating and maintaining technical service bulletins, service letters, and updates to the Solutions Database. You will be accountable for processing warranty claims in a timely and consistent manner, driving product reliability through the Continuous Improvement Process, and interacting with quality management and engineering to improve overall life cycle cost.

What We Offer
  • A competitive salary of approximately $120,000 per year, depending on location and experience.
  • A comprehensive benefits package including 401K, medical, dental, and vision care available from day one.
  • An encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
Requirements
  • Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).
  • Ability to analyze and solve complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.
  • Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
  • Ability and willingness to travel up to 25% both domestically and internationally.
Why Johnson Controls?

We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion. Our company culture values employee growth, innovation, and teamwork.



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