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Post-Sales Support Specialist

2 months ago

Warrenton, Virginia, United States Mission Box Solutions Full time

Job Summary:

Mission Box Solutions is seeking a highly skilled Customer Success Manager to join our U.S. operations team. As a key member of our team, you will be responsible for managing a portfolio of customers, providing proactive post-sales support, and building strong relationships with key stakeholders.

Key Responsibilities:

  • Customer Portfolio Management: Manage a portfolio of customers, providing proactive post-sales support and serving as the primary point of contact.
  • Relationship Building: Develop strong relationships with key stakeholders, understand their specific needs, and guide them to maximize the value of our products and solutions.
  • Collaboration: Collaborate with the Sales Team to manage warranties and subscriptions.
  • Performance Monitoring: Monitor and report on customer metrics and KPIs, providing feedback for improvement.
  • Communication: Communicate professionally with customers, both verbally and in writing, with a preference for those with customer-facing experience.
  • Travel: Travel up to 25% of the year.

Requirements:

  • Education: Bachelor's degree in a relevant technical discipline with 5 years of related experience, or an equivalent combination of education and experience.
  • Experience: Comfortable working in a fast-paced environment and collaborating with a team to meet customer delivery deadlines. Experience in customer support is preferred.
  • Industry Knowledge: Previous experience in the Defense industry or similar fields is highly favorable.

Benefits:

Mission Box Solutions offers a competitive benefits package, including a salary range of $75,000-$90,000, and a dynamic work environment that values diversity and inclusion.