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Customer Service Representative

2 months ago

Sioux Falls, South Dakota, United States Home Warranty Of The Midwest Inc Full time
Job Overview

Home Warranty of the Midwest, Inc. is seeking a reliable individual to join our claims team in a dynamic and fast-growing company. As a customer-focused professional, you will play a crucial role in ensuring seamless customer experiences.

Key Responsibilities
  • Investigate and analyze claims to determine the nature of the incident
  • Evaluate inspection reports, photos, and previous service invoices to make informed decisions
  • Enter detailed data related to the events and damage associated with the claim
  • Review warranty policies to determine coverage and negotiate claim settlements with customers
  • Coordinate with mechanics to ensure prompt and effective repairs
Requirements and Qualifications
  • 2+ years of experience in a similar role or call center environment
  • Strong communication and analytical skills
  • Ability to handle conflict and negotiate effectively
  • Sound computer skills and attention to detail
  • Strong work ethic and time management skills
  • Bilingual (Spanish/English) is a plus