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Student Services Advisor
1 month ago
We are seeking a highly motivated and experienced Student Services Advisor to join our team at Herzing University. As a key member of our support staff, you will play a vital role in ensuring the success of our students by providing exceptional guidance and support throughout their academic journey.
Key Responsibilities- Advise students on academic issues, including program and course offerings, and provide guidance on resources for student success.
- Answer student questions and resolve basic issues related to bookstore validation and eBook use.
- Complete and maintain student scheduling and course revisions per University standards.
- Provide guidance to students on scheduling changes and process those changes in the system.
- Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
- Organize and coordinate student-focused events each semester.
- Communicate to students regarding semester/term start preparation.
- Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
- Enter updates into University platforms on all engagement and communication with students.
- Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation.
- Communicate and negotiate with inter- and intra-department personnel to resolve student issues.
- Bachelor's Degree required. Master's degree in higher education, counseling or related field is preferred.
- 1-3 years of advising, counseling, or related experience.
- Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
- Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
- Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
- Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. We provide an inclusive and collegial community where individuals are valued, heard, and empowered to contribute to the effectiveness of the institution.
We are an equal opportunity employer and prohibit discrimination in any education program or activity that we operate. Individuals may report concerns or questions to the Title IX Coordinator.
