Automotive Service Centre Supervisor

2 weeks ago


Somerville, Massachusetts, United States HiQ Tyres & Autocare Full time

Position Overview: As a Supervisor at HiQ Tyres & Autocare, you will play a pivotal role in leading a dynamic team with a strong understanding of the Tyre and Vehicle Maintenance industry.

About the Role: Our busy Worcester branch specializes in the installation of Tyres, Brakes, Mechanical Components, MOT Inspections, and Vehicle Maintenance. With HiQ's rapid expansion, this is an exciting opportunity to guide the team towards future growth.

Working Hours: 44 hours per week; Monday to Saturday.

Compensation: Competitive salary, negotiable based on experience.

Key Responsibilities:

  • Provide hands-on support to technicians, fitters, mechanics, and MOT inspectors in the workshop.
  • Ensure an exceptional customer experience while driving sales performance.
  • Engage with customers at the reception and via phone communications.
  • Handle administrative tasks such as updating inventory systems, reconciling cash and credit sales, and ensuring adherence to work practices and quality standards.
  • Enforce company policies and health & safety regulations, maintaining high standards.
  • Set performance objectives for the team and oversee their performance and bonus structures.

Qualifications: Previous experience in tyre fitting and mechanical services is essential, along with proven leadership abilities and strong communication skills. A background in a managerial position is required.

What We Offer: A supportive work environment, competitive salary, 22 days of annual leave plus public holidays, and a company committed to delivering exceptional customer service (5-star rated on Trust Pilot).

Job Types: Full-time, Permanent.

Pay: Starting from £36,500.00 per year.

Additional Compensation: Performance bonuses.

Benefits Include:

  • Company pension scheme.
  • Employee discounts.
  • Health and wellbeing programs.
  • On-site parking.

Experience Required: Minimum of 5 years in automotive service preferred.

Work Location: In-person.



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