IT Technical Specialist
4 weeks ago
This is a full-time temporary position that will last for 12 months.
Job Overview:
As an IT Technical Specialist within STAAR Surgical's Information Technology team, this individual plays a critical role working closely with the business and across the Information Technology organization to support IT business solutions and roadmaps. The position is responsible for providing helpdesk and deskside services, as well as supporting local systems infrastructure, including planning, implementation, and integration, and technical services and support.
Key Responsibilities:
- Works with general direction and supervision.
- Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.
- May be responsible for specific programs, customers, and/or projects.
- Updates leadership on project/activity status.
- Periodic inspections of assigned helpdesk and deskside services to ensure policies are being maintained.
- Management of helpdesk and deskside service levels, and STAAR Surgical owned inventory.
- Plans and coordinates with various cross-functional teams and vendors to ensure desktop/deskside technology standards are adhered to, implemented, and future capacity/scalability needs are met.
- Performs maintenance on existing operating systems and hardware.
- Investigates and resolves system problems and performance issues.
- Schedules and coordinates installation and maintenance of software/hardware, and necessary communication.
- Performs initial root cause analysis on failed components, implements corrective measures, and escalates appropriately.
- Responsible for following company-specific systems engineering standards.
- Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability.
- Works with systems and network engineer group to support local IT infrastructure.
- Participates in design of new helpdesk and deskside services projects.
- Manages multiple activities related to helpdesk and deskside services.
- Serves as helpdesk and deskside services representative in cross-functional projects.
- Troubleshooting skills with current versions of relevant technology.
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