Receptionist

1 day ago


Klamath Falls, Oregon, United States KLAMATH BASIN BEHAVIORAL HEALTH Full time
Receptionist Job Description

We are seeking a highly organized and detail-oriented Receptionist to join our team at Klamath Basin Behavioral Health. As a Receptionist, you will be the first point of contact for clients and will play a crucial role in ensuring a smooth and welcoming environment.

Key Responsibilities:
  • Greet clients and guests in a professional and inclusive manner, ensuring a positive first impression.
  • Direct clients to the appropriate waiting area and promptly notify therapists of client arrivals.
  • Manage medical insurance cards for accurate record-keeping.
  • Facilitate the in-person payment process for clients efficiently.
  • Answer all telephone calls in a timely, professional manner, transferring calls as needed.
  • Navigate client profiles and schedules using the Credible Electronic Health Record (EHR) system.
  • Maintain cleanliness of the front office area, including plant care and coffee station upkeep.
  • Ensure daily scanning of all legal and departmental documents is completed.
  • Manage will calls, faxes, medical record sign-outs, and mail follow-ups.
  • Oversee printer maintenance and stamp machine upkeep to ensure operational efficiency.
  • Prepare all case closure letters for mailing on a daily basis.
  • Print and organize intake packets for mailing or distribution to clients.
  • Implement crisis protocols for clients needing urgent assistance.
  • Escalate any issues with unruly clients to the Support Services Supervisor.
Qualifications:
  • High school diploma or GED.
  • Two years of office experience.
  • Preferred experience in a clinical or behavioral health office.
  • Experience with Electronic Health Records (EHR).
  • Bilingual (Spanish).

We offer a supportive work atmosphere, opportunities for professional development, and a chance to contribute to the well-being of our community. If you are a detail-oriented and organized individual who is passionate about providing exceptional client service, we encourage you to apply.


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