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Receptionist

2 months ago

Klamath Falls, Oregon, United States KLAMATH BASIN BEHAVIORAL HEALTH Full time
Receptionist Job Description

Job Summary:

We are seeking a highly organized and detail-oriented Receptionist to join our team at Klamath Basin Behavioral Health. As a Receptionist, you will be the first point of contact for clients and will play a crucial role in ensuring a smooth and welcoming environment for all visitors.

Key Responsibilities:

  • Greet clients and guests in a professional and inclusive manner, ensuring a positive first impression.
  • Direct clients to the appropriate waiting area and promptly notify therapists of client arrivals.
  • Manage medical insurance cards for accurate record-keeping.
  • Facilitate the in-person payment process for clients efficiently.
  • Answer all telephone calls in a timely, professional manner, transferring calls as needed.
  • Navigate client profiles and schedules using the Credible Electronic Health Record (EHR) system.
  • Maintain cleanliness of the front office area, including plant care and coffee station upkeep.
  • Ensure daily scanning of all legal and departmental documents is completed.
  • Manage will calls, faxes, medical record sign-outs, and mail follow-ups.
  • Oversee printer maintenance and stamp machine upkeep to ensure operational efficiency.
  • Prepare all case closure letters for mailing on a daily basis.
  • Print and organize intake packets for mailing or distribution to clients.
  • Implement crisis protocols for clients needing urgent assistance.
  • Escalate any issues with unruly clients to the Support Services Supervisor.

Requirements:

  • High school diploma or GED.
  • Two years of office experience.
  • Preferred experience in a clinical or behavioral health office.
  • Experience with Electronic Health Records (EHR).
  • Bilingual (Spanish).

Why Join Us?

At Klamath Basin Behavioral Health, we value the importance of first impressions and exceptional client service. As a Receptionist, you will play a crucial role in ensuring a smooth and welcoming environment for all clients. We offer a supportive work atmosphere, opportunities for professional development, and a chance to contribute to the well-being of our community.

Compensation:

Hourly Wage

Equal Employment Opportunity:

Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.