Senior Program Manager

1 week ago

Hinesville, Georgia, United States Bravura Information Technology Systems, Inc Full time

Position Title: Senior Program Manager

Location: Remote

Education/Certifications: Bachelor’s Degree in Information Technology Management or a related discipline; Project Management Professional (PMP) or Program Management Professional (PgMP); ITIL Intermediate; IAT Level II Certification

Experience Required: Over 10 years of experience in overseeing and managing intricate information systems architectures that encompass various database, network, and communication subsystems.

Security Clearance: Top Secret

IA Certification Level (DoD): IAT Level II

Computing Environment Certifications: Not Applicable

Job Overview:

Essential Qualifications:

  • Possession of key certifications including PMP or PgMP; ITIL Intermediate; and IAT Level II Certification.
  • A Bachelor’s Degree in IT Management or a closely related field is mandatory.
  • Demonstrated knowledge of Army IT operational and technical requirements along with a profound understanding of Army IT applications and network systems.
  • A minimum of 10 years’ experience in managing and overseeing complex information systems architectures that involve multiple disparate database, network, and communication subsystems is required.
  • Must possess a Top Secret Security Clearance.

Key Responsibilities:

  • Oversee contract services in accordance with Department of Defense (DoD) policies, regulations, statutes, Standard Operating Procedures (SOPs), and Best Business Practices, including ITIL methodologies.
  • Provide contract management and services for reports or information as mandated by DoD policies, regulations, statutes, or other governmental agencies; support requirements related to modifications or additions to directives, regulations, or policies.
  • Facilitate adjustments in support personnel requirements and manage staffing and service levels in response to workload variations.
  • Collaborate with Bravura's Project Management Office (PMO) to ensure centralized and coordinated management of all services, including administration, resource allocation, personnel management, compliance, and communication, while managing inter-project dependencies within Customer IT service areas.
  • Act as the primary point of contact for the Customer and provide technical oversight and guidance for all contractor personnel assigned to the project.
  • Responsibilities include liaising with Government management, staffing tasks, establishing and enforcing work standards; accountable for creating personnel and project schedules, reviewing work discrepancies, and communicating Government policies to personnel.
  • Ensure personnel meet defined objectives, deliver timely and quality services to Customers; confirm IT services are provided in a client-friendly and cost-effective manner; utilize the ITIL framework to align IT services across mission, architecture, processes, and customer support.
  • Prepare monthly invoice reports for review and acceptance of services for payment processing.
  • Annually update the Contract Management Plan.
  • Provide accomplishments, issues, and recommendations for weekly activity reports as per staffing processes assigned by the Government.
  • Deliver Monthly Status Reports detailing accomplishments, completed efforts, deliverables, conferences attended, spending rates, and overall performance evaluations and problem areas.
  • Implement IT Service Management (ITSM) for total cost of ownership and conduct basic financial accounting of architecture expenses and expenditures.
  • Support the planning of emerging technologies and the development of short- and long-term IT strategies to identify technology solutions, refresh opportunities, and recommendations to meet mission requirements.
  • Supervise Change, Release, and Deployment Management to apply agile methodologies to all changes, releases, and initiatives.
  • Manage System Integration & Configuration Services to oversee the deployment of approved changes, emergent upgrades, and enhancements of Government Furnished Equipment (GFE), Commercial Off-The-Shelf (COTS), and Government Off-The-Shelf (GOTS) systems.

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