Restaurant Host

3 weeks ago


Charlotte, North Carolina, United States Emmy Squared Pizza Full time
Job Description

Emmy Squared Pizza is seeking a skilled and enthusiastic Restaurant Host to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.

Key Responsibilities:
  • Guest Service: Provide courteous, prompt service to our guests, ensuring their needs are met and exceeded.
  • Phone Management: Answer incoming phone calls in a timely manner, responding to guest inquiries and resolving any issues promptly.
  • Seating and Table Management: Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests.
  • Seating Guidelines: Adhere to seating guidelines to ensure equitable distribution amongst servers, ensuring a smooth and efficient service.
  • Guest Greeting: Greet guests when entering the restaurant with a pleasant smile and superior customer service, setting the tone for a memorable dining experience.
  • Order Taking: Assist with taking orders, ensuring accuracy and efficiency.
  • Dining Area Management: Monitor dining areas for seating availability, service, safety, and well-being of guests, ensuring a clean and welcoming environment.
  • Server Support: Assist servers when needed, providing support to ensure seamless service.
  • Guest Farewell: Thank every guest upon departure, invite them to return, and wish them a fond farewell, ensuring a positive experience.
  • Reservations Management: Manage reservations, familiarizing yourself with Open Table, Resy, and other reservations platforms.
  • Emmy's Steps of Service: Successfully adhere to Emmy's Steps of Service, ensuring a consistent and exceptional customer experience.
  • Menu Knowledge: Working knowledge of menu and beverage offerings, able to communicate guest requests, including dietary restrictions, to culinary staff.
  • Opening and Closing Duties: Perform opening and closing duties, ensuring the restaurant is prepared for service and closed efficiently.
  • Work Environment: Help to maintain a clean and presentable work environment, ensuring a safe and healthy workspace.
  • Positive Demeanor: Maintain a positive, outgoing demeanor during service, providing a welcoming atmosphere for guests.
  • Safety Conscious: Be safety conscious, promoting the safety of oneself, co-workers, and guests at all times.
  • Company Policy: Adhere to company policy and procedures, ensuring compliance and consistency.
  • Additional Duties: Perform other duties as assigned by management, ensuring the success of the restaurant.


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