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Customer Support Specialist
2 months ago
We are seeking a skilled Customer Support Specialist to provide comprehensive support services to our clients, focusing on the SHARP LMS application and its integration with the SHARP Enterprise system.
Key Responsibilities- Provide technical assistance to clients via various channels, troubleshooting and resolving software and setup errors.
- Manage the configuration of Windows client laptops and servers, including installation, imaging, system and security patches, and database administration.
- Deliver training to end-users on the configuration and operation of the SHARP LMS application and its contribution to the Air Combat Training Continuum (ACTC).
- Collaborate with Systems Engineers to conduct shipboard installation, configuration, testing, and troubleshooting of the SHARP LMS application.
- Act as the first customer liaison to capture emerging requirements for future enhancements and document and articulate requirements to the project team.
- Bachelor's degree plus at least 3 years of experience or 5+ years direct experience.
- 3-5+ years' experience with DoD program support.
- CompTIA Security+ (or approved equivalent) - Upon hire or completion within 6 months of hire.
- Security clearance (preferred) or the ability to obtain one.
- Experience with the following:
- Learning Management System support.
- Windows client/server installation and configuration.
- Microsoft SQL database administration.
- Internet Information Services (IIS) configuration.
- Cybersecurity practices.
- Microsoft Windows 10.
- OSHA 7615.
We offer a comprehensive benefits package, including flexible schedule, technical and leadership training, 10 paid holidays, 3 weeks (120 hours) of paid leave annually, 401k Plan w/ company match, and comprehensive benefit package to include health, dental, vision and supplemental insurance plans.
We are committed to enhancing your skills through training and certification programs, as needed, to facilitate your role on the team. Opportunities for advancement and variety are offered through the various projects we create and build for our customers and careers can take on a leadership path or progressive technical track through career and succession planning.
