Patient Logistics RN Supervisor

3 weeks ago


Rancho Cordova California, United States CommonSpirit Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Logistics RN Supervisor to join our team at CommonSpirit Health. As a key member of our operations team, you will be responsible for overseeing the transfer center activities for our facilities, ensuring efficient and effective communication with customers and staff, and driving quality assurance reviews to identify areas for improvement.

Key Responsibilities
  • Compile data for quality assurance and compliance purposes, utilizing organizational and departmental policies, work aids, and algorithms.
  • Hold Patient Logistics staff accountable to established standards, ensuring accurate and timely distribution of daily reporting.
  • Participate in Patient Logistics growth and improvement initiatives, supporting program directors and managers in preparing reports, program materials, research, data collection, and analysis.
  • Manage Transfer Center calls in accordance with established workaids and algorithms, supporting staff in learning and upholding these processes.
  • Provide supervisory support to Patient Logistics RNs and other staff as needed, demonstrating ability to function and lead independently with self-initiative and discipline.
  • Collect objective and subjective data for effective and appropriate patient transfers, determining facility designation based on diagnoses, planned procedures, and level of care requirements.
  • Maintain constant communication with internal and external sources of information concerning patient transfers, utilizing nursing knowledge and assessment to prioritize patient transfers based on urgency of patient condition and availability of beds.
  • Communicate effectively with hospital staff to facilitate patient flow, responding efficiently during emergency situations for appropriate transfer of all patients.
  • Evaluate effectiveness of patient transfer in collaboration with Dignity Health facilities, making judgments, decisions, and modifying patient transfer priorities based on evaluation.
  • Perform legible, timely, concise, and accurate documentation according to policies and procedures, proficiently using computerized documentation.
  • Accept responsibility and accountability for own decisions and behaviors, recognizing, accepting, and cooperating with direction from facility leadership.
  • Participate in orientation of new staff, serving as a resource to staff from other hospitals and vendors, and continuing education through non-mandatory offerings specific to area of practice.
  • Maintain awareness of issues related to the nursing profession, providing measurable written goals appropriate to level of experience during annual appraisal process, and demonstrating effort to achieve pre-set goals throughout the year.
  • Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel, applying safety precautions and principles to patient care, including all National Patient Safety Goals.
  • Communicate clearly and effectively using proper communication etiquette, using medical terminology accurately, and including reporting abnormalities or change in patient condition to appropriate personnel in a timely manner.
  • Participate in service line growth and Dignity Health quality initiatives, including patient satisfaction and core measures.
Requirements
  • Current California RN license.
  • RN with 3 years of clinical experience, including acute hospital experience.
  • Familiarity with TeleTracking, Cerner, and Midas.
  • Ability to communicate effectively with a variety of customers, including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
  • Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment.
  • Ability to multi-task and prioritize, detail-oriented, excellent organizational and communication skills, and ability to meet timeframes.
  • Ability to learn quickly and retain complex information, proven proficiency with all Microsoft Office applications, and excellent verbal and electronic communication skills, including professional telephone and email etiquette.
  • Travel as needed.


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