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Facilities Operations Manager

2 months ago

Raleigh, North Carolina, United States Continental Realty Full time
Job Overview

Position: Facilities Operations Manager

Role Summary

As the Facilities Operations Manager, you will provide essential leadership for two residential communities, overseeing a total of 199 apartment units. You will be the primary resource for all service-related matters, which includes coaching staff, scheduling maintenance tasks, ordering supplies, making informed decisions, and adhering to deadlines. The service team consists of a Service Technician, and you will also share on-call responsibilities with a sister community, participating in a four-person rotation.

Key Responsibilities

  • Effectively manage and schedule maintenance tasks in alignment with company standards.
  • Proactively identify and resolve issues while managing operational expenses.
  • Prioritize and oversee scheduled tasks, service requests, and maintenance schedules, demonstrating strong multitasking abilities.
  • Assess future budget requirements, including larger capital projects.
  • Ensure asset preservation and implement preventative maintenance strategies.
  • Independently troubleshoot maintenance issues, seeking external contractor assistance only when necessary, and communicate action plans to both your team and residents.
  • Collaborate closely with the Community Manager to convey technical aspects of the community and make sound decisions.
  • Maintain a strong attention to detail and follow up to guarantee the quality of all completed work.

Essential Qualifications

  • Must be a proactive individual with a proven history of initiative.
  • A minimum of two years of experience in a service management role.
  • Management and leadership experience is highly advantageous.
  • Technical expertise should encompass troubleshooting, repairing, and maintaining HVAC systems, appliance repairs, carpentry, plumbing, electrical work, and all other general maintenance requirements.
  • Possession of a vehicle/truck, necessary tools, and participation in an emergency on-call rotation is required.
  • Strong customer service skills are essential.

We take pride in owning and managing all our properties, with a portfolio of nearly 10,000 units, and we are committed to long-term investments in our communities. Our dedication to excellence has earned us recognition as a Top Workplace nationally for several consecutive years.