Account Manager
4 weeks ago
Tyndale Company, a leading provider of flame-resistant uniform services, is seeking a highly skilled Account Manager to join our award-winning team. As a key member of our sales team, the Account Manager will be responsible for cultivating trusted relationships with new and existing customers, managing the customer onboarding process, and driving retention and satisfaction through exceptional support and service.
The ideal candidate will possess a strong understanding of customer-centric sales strategies, excellent communication and problem-solving skills, and the ability to work collaboratively with internal teams to achieve business objectives. If you are a creative, passionate, and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Manage and grow mid-to-large strategic national accounts, driving participation in customer meetings and resolving account issues to full satisfaction;
- Facilitate the successful implementation of custom uniform service programs and enhancements through alignment of internal teams, presentation development, and delivery;
- Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
- Act as a system expert with full understanding of complex custom programs, producing daily reports, offering technical and creative solutions, and strengthening client partnerships;
- Develop, analyze, and validate data presented to clients, showcasing product performance with visual impact and highlighting KPI success;
- Attend customer meetings for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
- Support Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms, including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
- Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
- Attend and participate in industry-related business, trade, and safety events.
Requirements
- Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
- Proficient in Salesforce or related CRM, Excel, and Microsoft Office strongly preferred;
- Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%;
- Attention to detail with a commitment to achieving results through service excellence and high standards;
- Excellent written and verbal communication skills;
- Creative, flexible, and innovative self-starter and team player;
- Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
- Excellent problem resolution and consultative sales skills;
- Current valid driver's license required.
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