Alterations Service Representative

1 week ago


Dublin, Ohio, United States David's Bridal Full time

David's Bridal is seeking a skilled Alterations Customer Service Representative to join our team. This is a part-time position with competitive pay, offering a rewarding environment and opportunities for growth.

About the Role

This role involves providing exceptional customer service, ensuring customers have an unforgettable experience while shopping at David's Bridal. You will be responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Key Responsibilities
  • Welcome all customers with genuine enthusiasm, adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict.
  • Use systems to manage customer flow, delivering a five-star customer experience.
  • Meet all service vows, including preparing, welcoming, meeting needs, and being there for all customers, completing operational checklists, and addressing emotional and practical needs.
  • Provide an exceptional service experience to multiple customers at once, contributing to store achievement of Five-Star Customer Service, proactively addressing concerns with confidence, knowing when to escalate, and partnering with leadership.
  • Effectively communicate how alterations can play a vital role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Physical Demands
  • The employee is occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist, and stand; move throughout the store; and talk to and hear customers.
Education & Credentials
  • A high school diploma or equivalent degree is required.
  • 1-2 years prior retail experience in an apparel or specialty store environment is necessary.
  • Prior sewing experience is beneficial.
  • Prior experience with computerized POS (Point of Sale) systems is required.
Estimated Salary: $15-$20/hour

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