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Customer Service Manager

2 months ago


Harrisburg, Pennsylvania, United States West Shore Home Full time
{"title": "Customer Service Manager", "content": "Drive Customer Satisfaction

As a Customer Service Manager at West Shore Home, you will play a key role in driving customer satisfaction and loyalty. Your primary responsibility will be to support all regional customer service functions, including coaching, training, and development of Customer Service Representatives.

Key Responsibilities
  • Ensure compliance with company and departmental service initiatives.
  • Effectively coach and support Customer Service Representatives to mitigate escalated customers.
  • Provide performance feedback to ensure customer service expectations are met.
  • Report customer service metrics and issues to senior leadership.
  • Create and develop continuous product training and troubleshooting materials.
What We Offer

We invest in our employees' growth and development, offering a range of benefits and opportunities for advancement. As a Customer Service Manager, you can expect:

  • A competitive salary and bonus structure.
  • Multiple health insurance options.
  • A 401K retirement plan with company match.
  • Continued training and leadership development opportunities.
  • Unlimited professional and personal growth potential.
About Us

West Shore Home is a technology-enabled home improvement powerhouse with a customer-first mindset and an employee-centric culture. We are committed to staying true to our roots and becoming America's Most Admired Home Remodeling Brand.

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