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Platform Support Lead

2 months ago

Lynchburg, Virginia, United States Pacific Life Full time
About the Role

Pacific Life is seeking a talented Platform Support Lead to join the Underwriting & Life New Business Technology team in Newport Beach, CA or Lynchburg, VA. This role is hybrid, allowing for flexibility in work arrangements.

Key Responsibilities
  • Monitor systems to ensure reliability and availability
  • Handle incidents and issues, minimizing downtime and impact on business operations
  • Identify root causes of recurring issues and implement solutions
  • Maintain clear communication with stakeholders, including updates on incidents and system status
Requirements
  • 5+ years of experience working with application development and support teams
  • Ability to quickly diagnose and resolve issues
  • Clear and effective communication with technical and non-technical stakeholders
  • Ability to work collaboratively
Preferred Qualifications
  • Background in Life Insurance, especially Underwriting
  • Experience managing third-party vendors and contracts
  • Continuous improvement mindset
What We Offer
  • Prioritization of health and wellbeing, including Medical, Dental, Vision, and Wellbeing Reimbursement Account
  • Generous paid time off options, including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave and Adoption Assistance Program
  • Competitive 401k savings plan with company match and additional contribution
Equal Opportunity Employer

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.