Bilingual Consumer Service Operations Representative

4 days ago


Louisville, Kentucky, United States CenterWell Home Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Bilingual Consumer Service Operations Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide bilingual customer service to members via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Assist members with completing state and federal program applications
  • Collaborate with internal teams to resolve issues and improve processes
  • Meet or exceed performance metrics and quality standards
Requirements
  • 3+ years of customer service experience, including bilingual English/Spanish
  • Excellent verbal, listening, and written communication skills
  • Aptitude for quickly learning and navigating new technology and systems
  • Proficient in Microsoft Office Outlook and Word
Preferred Qualifications
  • Associate's or Bachelor's degree in a related field
  • Previous healthcare experience or call center experience
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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