Bank Customer Service Representative

3 days ago


Marlborough, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled Teller, Marlboro, MA to join our team at DCU Inc. As a key member of our staff, you will provide exceptional customer service, handle financial transactions, and contribute to the overall success of our organization.

About the Role

This is a full-time position that requires prior cash handling experience and strong verbal communication skills. You will work in a fast-paced environment, processing teller transactions, assisting with end-of-day balancing, and providing excellent service to members. Your ability to understand and explain DCU products and services will be essential in achieving individual referral goals and building strong business relationships with members.

Responsibilities

Your responsibilities as a Teller, Marlboro, MA will include:
  1. Accurately processing all teller transactions, including deposits, withdrawals, loan payments, and check cashing.
  2. Assisting with end-of-day balancing and maintaining accurate records.
  3. Providing exceptional customer service, responding to member inquiries, and resolving issues in a timely and professional manner.
  4. Identifying opportunities to sell DCU products and services, meeting individual referral goals, and building strong business relationships with members.

Requirements

To succeed in this role, you will need:
  1. Prior cash handling experience, preferably in a banking or financial institution.
  2. Strong verbal communication skills, with the ability to effectively interact with members and colleagues.
  3. High School Diploma or equivalent, with a focus on technical skills, such as Windows and Microsoft Office.

What We Offer

In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Our dynamic work environment promotes continuous learning and growth, with opportunities for advancement and professional development.

Estimated Salary: $40,000 - $60,000 per year, depending on experience.

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