Service Delivery Representative

6 days ago


Marlborough, Massachusetts, United States Integrated Resources, Inc Full time
Job Summary: Integrated Resources, Inc. is hiring a Service Delivery Representative to provide top-notch customer service and support to our clients. In this role, you will be responsible for delivering exceptional service experiences through various communication channels, including phone, email, and chat. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

About the Position: As a Service Delivery Representative, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing timely updates on order status. You will also be responsible for managing istore registration and inquiries, entering orders into Oracle Order Management, and assisting with other projects as assigned.

Responsibilities: The successful candidate will be responsible for:
  • Entering orders into Oracle Order Management, focusing on nonstandard orders, internal orders, and government orders
  • Managing istore registration and inquiries
  • Responding to customer inquiries via phone, email, and chat, including making changes to existing orders, proof of delivery, order status, sales contact information, etc.
  • Following up to ensure appropriate documentation has been received or actions have been taken when necessary
  • Assisting with other projects or departmental tasks as assigned

Requirements: To succeed in this role, you must have 1-2 years of previous customer service or call center experience in a fast-paced manufacturing setting. You should be highly proficient in using a PC, the internet, and MS Office applications, especially Outlook. Advanced attention to detail skills, experience with Oracle, and the ability to communicate clearly and concisely are also essential requirements.

What We Offer: This full-time remote position offers a competitive salary of $***/**hour, depending on experience. You will also have the opportunity to work with a dynamic team, enjoy flexible scheduling during peak periods, and receive regular feedback and support to help you grow in your career.

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