Call Center Analyst I

3 weeks ago

Austin, Texas, United States CAPPS, Inc. Full time
Job Title: Call Center Analyst I

Join the Texas Medical Board as a Call Center Analyst I and be part of a team that protects and enhances the public's health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas.

Job Summary:

This is a complex (journey-level) work position in the Registrations Department of the Texas Medical Board (TMB) designed to support the agency's licensing, registration, and enforcement operations. The successful candidate will respond to telephone inquiries from licensure applicants, licensees, and members of the public in a team-based, call center environment, regarding licensure and registration processes, statute, board rules, and procedures, information on filing a complaint, and information about TMB-regulated health-care professionals.

Responsibilities:
  • Respond to telephone inquiries from licensure applicants, licensees, and members of the public in a team-based, call center environment.
  • Provide information on licensure and registration processes, statute, board rules, and procedures.
  • Assist with information on filing a complaint and provide information about TMB-regulated health-care professionals.
  • Perform other duties as assigned to maintain efficient and effective department operations.
Requirements:
  • Graduation from standard senior high school or equivalent is required.
  • Experience in office practices and administrative support work is required.
  • Experience in customer service is required.
  • Experience providing administrative support in a licensing and regulatory agency is preferred.
  • Experience in a call center environment is preferred.
  • Graduation from an accredited four-year college or university is preferred.
  • Must be proficient in MicroSoft software (Word, Excel, E-Mail), SharePoint, and Teams.
Working Conditions:

The principal job functions are performed in a standard office environment and require regular and physical punctual attendance, frequent use of personal computer, copiers, printers, and telephones, frequent sitting, and frequently working under deadlines, as a team member, and in direct contact with others.

The Texas Medical Board is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, or veteran status. Employment opportunities shall not be denied a qualified individual with a disability that requires reasonable accommodation.

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