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Network Systems Administrator

2 months ago

Boston, Massachusetts, United States 3Play Media Full time
Job Overview

Company Background
3Play Media is a leading provider in the Media Accessibility sector, delivering high-quality solutions in live captioning, transcription, audio description, and translation. Our clientele includes over 10,000 institutions across higher education, enterprise, media, and government sectors. Since our inception in 2007 at MIT Sloan, we have grown significantly, establishing our headquarters in Boston, MA, along with additional offices in Minneapolis, MN, and Calgary, AB.

We are in search of a skilled IT Administrator to deliver comprehensive technical assistance to our team in Boston. The ideal candidate should possess a strong enthusiasm for technology, a curious mindset, and a willingness to make a meaningful contribution.

Key Responsibilities:

  • Deliver technical support and resolve issues for both Mac and Windows platforms.
  • Oversee the configuration, maintenance, and optimization of network infrastructure.
  • Communicate effectively with non-technical personnel regarding issues and solutions.
  • Manage help desk inquiries efficiently and in a timely manner.
  • Install, configure, and sustain both software and hardware systems.
  • Monitor and uphold network security, ensuring adherence to company policies.
  • Assist in the planning, execution, and documentation of IT initiatives.
  • Provide training and assistance to end-users on various IT systems and applications.
  • Stay informed about the latest advancements and best practices in the IT field.
  • Participate in on-call rotations for emergency support outside of regular hours.

Qualifications:

  • A minimum of 4 years of experience in IT support.
  • Proficient knowledge of both Mac and Windows operating systems.
  • Experience with network devices such as routers, switches, and wireless access points.
  • Strong troubleshooting skills for hardware and software challenges.
  • Exceptional verbal and written communication abilities.
  • Capability to work autonomously as well as collaboratively within a team.
  • Outstanding problem-solving and organizational skills.
  • Time management proficiency.
  • Relevant certifications such as CompTIA A+, Network+, or equivalent are advantageous, though experience is also valued.

Perks:

  • Competitive compensation package
  • Comprehensive health, dental, and vision coverage
  • Retirement savings plan with employer matching
  • Generous paid time off and holiday schedule
  • Opportunities for professional growth and development
  • A collaborative and supportive workplace culture

3Play Media promotes a flexible work environment with a hybrid model. This role requires presence in the Boston office for 2 days each week, with the remaining 3 days working remotely. Flexibility may be required based on business needs.