Order Processing Specialist
1 week ago
Position Title: Order Processing Specialist
Company: Innovative Rx Us Holdings Inc
Employment Type: Full-time
Role Summary:
Innovative Rx Us Holdings Inc is on the lookout for a detail-oriented and customer-focused individual to fill the role of Order Processing Specialist. This position is crucial in our operations, ensuring that orders are entered accurately and efficiently to facilitate the timely delivery of medications to our clients. The ideal candidate will maintain a friendly and professional attitude while processing customer requests and managing refill orders.
Key Responsibilities:
- Accurately input customer and prescription information into the database.
- Verify details to ensure correctness: patient, facility, payor, physician, medication, dosage, quantity, and instructions.
- Provide prompt assistance to customers via phone communications.
- Collaborate with customer facilities to ensure accurate data entry.
- Respond to customer inquiries in a timely manner.
- Meet daily service level agreements (SLA).
- Coordinate with the order entry team to ensure timely processing of new and refill orders.
- Report any issues to the Data Entry Lead or Pharmacist.
- Engage in mandatory training sessions.
- Adhere to all relevant policies and procedures.
- Support customer service functions as needed.
- Utilize Lean methodologies to enhance operational processes.
- Document issues and suggestions for improvement.
- Troubleshoot order-related issues as required.
- Perform additional duties as assigned.
Qualifications:
- Preferred: Active pharmacy technician license.
- Experience in data entry is advantageous.
Work Environment:
- Standard working hours are Monday through Friday, with flexibility required based on workload.
- Weekend shifts may be necessary to meet customer needs.
- Participation in an on-call rotation is optional, with additional compensation available.
- Team collaboration is essential for success in this role.
Physical Demands:
- Ability to sit and work at a computer for extended periods.
- Proficient in using a desktop keyboard and mouse.
- Effective communication with colleagues and clients via phone, fax, and email.
Benefits Offered:
- Day shift schedule, primarily Monday to Friday.
- Paid holidays and generous PTO policy.
- Comprehensive healthcare plans available.
- Dental and vision insurance options.
- Life insurance coverage at no cost.
- 401(k) retirement plan with company matching.
- Access to an onsite fitness facility.
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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