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Branch Operations Leader

2 months ago


Manchester Center, Vermont, United States M&T Bank Full time
Position Overview

The Branch Operations Leader is accountable for overseeing all branch activities. This role is pivotal in ensuring the branch's operational model achieves its objectives, focusing on both customer satisfaction and employee engagement.

Key Responsibilities
  • Operational Excellence: Ensure seamless transactions and efficient operations within the branch.
  • Customer Experience: Enhance the overall experience for clients through effective service delivery.
  • Employee Engagement: Foster a positive work environment that encourages team collaboration and productivity.
  • Sales and Business Development: Drive sales initiatives and promote business services to meet branch goals.

This role requires a strategic mindset and a commitment to excellence in all aspects of branch management.